Account Manager

Job description

SKEEPERS is a French group with strong international ambition (offices in Spain, Italy, Brazil and the USA) helping brands to generate value through and for their customers.

With our SaaS solutions and our AI and Blockchain R&D program, we prescriptively enable to activate data collected with customers feedbacks and contents for marketing purposes :

  • Net Reviews is specialized in collecting, moderating and publishing authentic client reviews. Its solutions are boosting conversion rates and guiding customers in their purchases.

  • Teester is leading an automatized solution of authentic video creations - It allows brands and online shops to generate authentic and relevant high end videos made by consumers for consumers.

  • Mediatech-cx is dedicated to the voice of customers. Its platforms first collect customer experience insights through surveys, reviews, conversations and operational data. Then, they enable the entire organization to take decisions and actions to improve the customer experience and leverage the collected insights to further engage prospects and customers.

  • Surprise offers customers an easy and efficient access to cashback rewards for physical and online purchases.

  • MyFeelBack is a solution for collecting customer feedback via ultra-targeted smart surveys. The high-value customer insights collected are then utilized to enrich their customer knowledge and trigger ultra-personalized marketing actions to boost sales conversion.

To support our growth, we are constantly looking for new talents willing to make a difference!

With a strong internal culture, our newcomers need to share our own values :

Our motto is “Improve, Activate, Engage” - We are all guided by the strong belief that putting Human at the heart of the activity is the one and only way to create more sustainable values.

To make things happen, in Cooperation, Pragmatism and Caring we trust !

Your main goal as an Account Manager will be to deliver consistent and predictable revenue growth with a portfolio of customers in doing cross selling and upselling in more countries.

Your missions :

  • Identify opportunities to expand the number of solutions they use in the group or the number of countries deployed in mapping the key contacts and in understanding strategic goals

  • Manage the commercial and contractual relationship with existing customers, developing revenue through usage boosting and upsells, minimizing churn and optimizing renewals

  • Build and manage relevant stakeholder relationships to maximize revenue opportunities everywhere knowing everyone

  • Develop a comprehensive understanding of the customer’s business challenges, objectives per contact to address all their needs

  • Take the lead on RFI, RFP, RFQ and coordinate internal teams, work closely with Customer Success Team to lead on touch points with clients in participating to the Steering Committees with the CSM

  • Take and organize lot of meetings, be good in demo, recommendation and action plan to close cross selling and upselling deals

  • Be a driving force in the success of the company’s goals & objectives through achieving & exceeding individual sales quota

  • Accurately forecast sales activity and revenue achievement through proper use of sales tools

Job requirements

We want you in if :

  • You have 5+ years in sales/account manager with relevant SaaS sales experience

  • You have excellent communication skills both with customers and within an organisation.

  • You have experience presenting to senior managers and C-level executives.

  • You are able to manage multiple opportunities simultaneously at various stages of the buying process.

  • You are rigorous, organised, autonomous, and results-oriented with a strong entrepreneurial spirit. You like to take initiative!

  • You are goal oriented with track record of overachieving on monthly and annual targets

We offer :

  • Competitive based salary + commissions

  • Remote friendly

  • The opportunity to play a strategic role in the company

  • The chance to work for a dynamic and highly ambitious company in a competitive international market